This Privacy Policy describes how Treova Limited ("Treova," "we," "us," or "our"), a company incorporated and based in the United Kingdom, collects, uses, stores, and discloses your Personal Data when you visit our platform and use our KYC (Know Your Customer) and KYB (Know Your Business) services.
1 - Definitions
Where drafted in upper case, the following definitions apply throughout this Privacy Policy:
Personal Data, Data: Any information relating to an identified or identifiable natural person, as defined in Article 4 of the GDPR.
Treova, We, Us, Our: Refers to Treova Limited.
Service: The service provided by Treova, as described on the Platform and in the Terms and Conditions.
T&Cs: The terms and conditions applicable to the Services.
Users, You, Your: Any data subject whose Personal Data is collected and processed by Treova.
Unless stated otherwise, definitions in the singular shall also apply to the plural. Any term defined in Article 4 of the GDPR and mentioned in this Privacy Policy shall carry the same meaning.
2 - Foreword
We operate the Treova platform allowing users to conduct KYC and KYB procedures, including on third-party platforms.
We believe trust is the cornerstone of sustainable relationships. Protecting your Personal Data and privacy is no exception. Therefore, we collect and process your Personal Data with care and in strict compliance with applicable data protection laws.
This Privacy Policy fulfills our information obligations under Articles 13 and 14 of Regulation (EU) 2016/679 ("GDPR") and the UK GDPR.
This document explains how your Personal Data is processed when you navigate the Platform and use our Services.
3 - Data Collected; Purposes; Legal Basis
Identification Data: To enable your Session creation, we collect:
First name, Last name, Date and place of birth, Nationality, Place of residence, IP address, Phone number, Identity document, Photograph.
Legal Basis: Contractual necessity to provide the Services under our T&Cs.
Third-Party Information: We verify and collect information from public sources, fraud prevention agencies, and government sanction lists, directly or via identity verification and due diligence providers.
Legal Basis: Performance of contract and compliance with legal obligations.
Communications: We process:
Identification information (name and email), and
The content of any message sent to us.
Legal Basis: Our legitimate interest in managing our relationship with you.
Providing this data is necessary to access the Services or receive responses to inquiries.
4 - Data Storage
We store Personal Data for the duration of your use of the Services. Data is securely encrypted and stored on Google Cloud infrastructure.
After termination (e.g., Session deletion), we retain your Personal Data for five (5) years in accordance with legal obligations, statute of limitations, and to defend against potential legal claims.
Cookies are retained for shorter periods (see Section 9).
5 - Data Transfer
Treova acts as a data controller. We may share Personal Data with:
Service providers (processors) essential to providing the Services.
Regulatory or law enforcement authorities when legally required.
Transfers outside the UK or EU are safeguarded by Standard Contractual Clauses or equivalent legal mechanisms. Data is processed primarily in the UK or EEA.
6 - Additional Information
You are not obligated to provide Personal Data. However:
Without identification data, we cannot provide the Services.
Without navigation data, access and performance of the Platform may be affected.
We follow the principle of data minimization—only collecting data necessary for the stated purposes.
7 - Your Rights
Under Articles 15 to 22 of the GDPR and UK GDPR, you have the right to:
Access your Personal Data.
Rectify or erase inaccurate or unlawful data.
Restrict processing in certain circumstances.
Data portability.
These rights are subject to applicable conditions. To exercise them, email us at: info@treova.io, including proof of identity.
We aim to respond within one month. If your request is complex or numerous, we may extend this period by two months. We will notify you if this applies.
Requests are free unless excessive. In such cases, we may charge a reasonable fee.
8 - Security
We implement robust security controls, including:
Encrypted transmission and storage of Personal Data.
Access restrictions for employees and service providers based on role and confidentiality obligations.
Daily vulnerability scans and monitoring of systems.
If a data breach occurs affecting your Personal Data, we will:
Notify the UK Information Commissioner’s Office (ICO) within 72 hours, and
Inform affected users when there is a high risk to their rights and freedoms.
9 - Cookies
Cookies are small files stored on your device to enhance functionality and analytics.
We use:
Essential cookies: Required for site operation and do not require consent.
Non-essential cookies: Analytics, performance, or third-party cookies that require user consent.
You may manage cookies through our cookie banner or browser settings. Cookies have predefined expiration periods and will be deleted automatically thereafter.
10 - Children’s Data
Our Services are not intended for children under the age of 16. We do not knowingly collect data from individuals under this age. If you believe we have collected such data, contact us immediately.
11 - Your Rights under U.S. Laws (CCPA/CPRA)
If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
The right to know what personal information we collect, use, and disclose.
The right to request deletion of your personal information.
The right to opt out of the sale or sharing of your personal information (if applicable).
The right to non-discrimination for exercising these rights.
To exercise any of these rights, please contact us at info@treova.io.
12 - Supervisory Authority
You have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO): https://ico.org.uk
13 - Changes to This Policy
We may revise this Privacy Policy from time to time. Updates will be posted on our Platform, and you will be notified when appropriate.
Please ensure your Personal Data is accurate and notify us of any changes during your relationship with us.
Terms and Conditions
Terms and Conditions
Effective Date: 12/07/2025
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, MOBILE APPLICATIONS, OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.
These Terms and Conditions ("T&Cs") apply to your use of the identity verification and authentication services, websites, mobile apps, SDKs, and related products and services ("Services") offered by Treova Limited ("Treova," "we," or "us"). If you use the Services on behalf of an entity, you represent that you are authorised to bind that entity to these Terms.
We may amend these Terms at any time. If changes are made, we will notify you via the Platform or by updating the "Last Updated" date. Continued use of the Services constitutes your acceptance of any amendments.
1 - Your Agreement
By using the Services, you confirm that:
You have read, understood, and agreed to these Terms and referenced policies, including the Privacy Policy.
All information you provide is accurate and corresponds to your real identity.
You authorise Treova and its service providers to verify your identity using personal and device data, for fraud prevention, AML/CTF compliance, and lawful processing.
To create an account, you must provide an email, one-time password (OTP), and other information requested by Treova or its clients.
2 - Prohibited Use
You must not:
Use the Services fraudulently or in competition with Treova.
Impersonate others or misrepresent affiliations.
Modify or tamper with Platform content.
Use automated systems (bots, crawlers) to extract data.
Bypass security controls.
Violation may result in suspension, legal action, or account termination.
3 - Limitation of Liability
Treova is not liable for indirect or consequential damages, including data loss, lost revenue, or service interruptions, except in cases of death or personal injury, or where liability cannot be excluded by law.
4 - Licenses from You
You grant Treova and its partners a non-exclusive, worldwide license to use and process data provided through the Services. Our obligations regarding your Personal Data are governed by our Privacy Policy.
5 - Third-Party Services
We are not responsible for third-party websites or services linked from our Platform. Use them at your own risk and refer to their terms and policies.
6 - Representations and Warranties
Each party warrants that it has the authority to enter into this agreement. Treova will deliver the Services per its business practices. You warrant that the information you provide is accurate and lawful.
7 - Disclaimer of Warranties
The Services are provided "as is" and "as available." Treova disclaims all warranties to the extent permitted by law, including those of merchantability or fitness for a particular purpose. We do not guarantee uninterrupted or error-free access.
8 - Indemnities
You agree to indemnify Treova for any third-party claims resulting from your use of the Services or your breach of these Terms.
9 - Responsibilities
Your Responsibilities: Comply with all applicable laws and refrain from infringing third-party rights.
Our Responsibilities: Treova takes reasonable measures to ensure platform accuracy and data security. However, we are not liable for security breaches if compliant with legal and contractual obligations.
10 - Notices
You can contact us at info@treova.io. We may post general notices on the Platform or contact you using the details you provide.
11 - Sessions
You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately of unauthorised use.
We may delete or restrict accounts in our sole discretion, especially in cases of suspected fraud or inauthenticity.
12 - Intellectual Property
All content on the Platform, including trademarks, designs, and software, is the property of Treova or its licensors. You may not copy, distribute, or modify any part of it without written permission.
Effective Date: 12/07/2025
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, MOBILE APPLICATIONS, OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.
These Terms and Conditions ("T&Cs") apply to your use of the identity verification and authentication services, websites, mobile apps, SDKs, and related products and services ("Services") offered by Treova Limited ("Treova," "we," or "us"). If you use the Services on behalf of an entity, you represent that you are authorised to bind that entity to these Terms.
We may amend these Terms at any time. If changes are made, we will notify you via the Platform or by updating the "Last Updated" date. Continued use of the Services constitutes your acceptance of any amendments.
1 - Your Agreement
By using the Services, you confirm that:
You have read, understood, and agreed to these Terms and referenced policies, including the Privacy Policy.
All information you provide is accurate and corresponds to your real identity.
You authorise Treova and its service providers to verify your identity using personal and device data, for fraud prevention, AML/CTF compliance, and lawful processing.
To create an account, you must provide an email, one-time password (OTP), and other information requested by Treova or its clients.
2 - Prohibited Use
You must not:
Use the Services fraudulently or in competition with Treova.
Impersonate others or misrepresent affiliations.
Modify or tamper with Platform content.
Use automated systems (bots, crawlers) to extract data.
Bypass security controls.
Violation may result in suspension, legal action, or account termination.
3 - Limitation of Liability
Treova is not liable for indirect or consequential damages, including data loss, lost revenue, or service interruptions, except in cases of death or personal injury, or where liability cannot be excluded by law.
4 - Licenses from You
You grant Treova and its partners a non-exclusive, worldwide license to use and process data provided through the Services. Our obligations regarding your Personal Data are governed by our Privacy Policy.
5 - Third-Party Services
We are not responsible for third-party websites or services linked from our Platform. Use them at your own risk and refer to their terms and policies.
6 - Representations and Warranties
Each party warrants that it has the authority to enter into this agreement. Treova will deliver the Services per its business practices. You warrant that the information you provide is accurate and lawful.
7 - Disclaimer of Warranties
The Services are provided "as is" and "as available." Treova disclaims all warranties to the extent permitted by law, including those of merchantability or fitness for a particular purpose. We do not guarantee uninterrupted or error-free access.
8 - Indemnities
You agree to indemnify Treova for any third-party claims resulting from your use of the Services or your breach of these Terms.
9 - Responsibilities
Your Responsibilities: Comply with all applicable laws and refrain from infringing third-party rights.
Our Responsibilities: Treova takes reasonable measures to ensure platform accuracy and data security. However, we are not liable for security breaches if compliant with legal and contractual obligations.
10 - Notices
You can contact us at info@treova.io. We may post general notices on the Platform or contact you using the details you provide.
11 - Sessions
You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately of unauthorised use.
We may delete or restrict accounts in our sole discretion, especially in cases of suspected fraud or inauthenticity.
12 - Intellectual Property
All content on the Platform, including trademarks, designs, and software, is the property of Treova or its licensors. You may not copy, distribute, or modify any part of it without written permission.